I got a call from a person who claimed they were from American Express. They knew my name and asked me if I had made a charge at a firearms store in DC. No. They then asked if I had opened an AMEX credit card the day before and gave me the full number. No, it was not my AMEX card. They told me that someone had opened this card in my name and tried to buy a firearm at a store in DC (this store actually exists). The scammer had an amazing attention to detail: name, notifying unit at AMEX, address, employee number, issue date for the card, and the security code. Attempted transaction location, address, amount of the purchase: $1796.00.
The woman, with perfect U.S. English, asked me a series of questions: do I live in D.C., did I open this account, which of course I denied. She then claimed I needed to file a formal incident report with the FBI. I was already suspicious and asked why I would need to do that. It's their problem, not mine. She was quite calm and convincing and said she could directly connect me to the correct department at the FBI. I said I would prefer to call them directly myself, but she again, very calmly, explained how difficult that would be. I actually placed her on hold and tried to call the FBI (using my wife's phone) and found that I could not connect to anyone easily.
So she got the FBI on the line, explained the whole situation to the new person, and then left the call. The new FBI scammer claimed that this had to be completed on a MS Teams call. I went ahead with it, the whole time suspecting a scam, but went ahead anyway onto the Teams call. A woman with a million dollar smile sat at a table with the FBI flag on one side and the US flag on the other. She showed me her FBI credentials and, after a very long winded explanation of how this report would be made, started the 'interview'. The first thing she asked me was to show my driver's license to the camera. At that point I needed further convincing, as this was the first actual personal information the scammers had asked for.
So I apologized, made excuses to go afk, saying I would be right back, and called AMEX. Nope, that CC number was not a real AMEX number; the whole thing was a scam. After wasting about 30 mins of my life.
It was an impressive attempt. Amazing how far they went to try and make it seem legit. The two people seemed to be from the U.S., while all of the scam calls I've got in the past the person spoke heavily accented English. The whole thing was quite a presentation. I was mostly convinced it was real, but needed verification before giving out any actual information.
Edit: I've been managing a large home improvement project and have a lot of contractors not in my contacts. This is the only reason I answered the phone. Generally all unknown calls go to voicemail. Yes, I stayed on the call longer than I should have. The whole time I was suspicious, and once they got around to getting any real info, I called AMEX and that ended it. I wish I had taken screenshots!