I was looking online for a specific polo shirt that I'd found in a shop, but I didn't like the colour. So I tried to reverse image search it and found the same shirt in the colour I wanted from a website I'd never seen before called Studio Loreni. So I ordered the shirt last Tuesday. After I ordered it, I didn't receive a confirmation email and I wasn't given an order number to track my package. When I emailed them, they eventually sent me a tracking number and said my order was on the way. But the tracking number doesn't work – when I try to use it, it comes up "order not found." Every time I've emailed since, I haven't heard back, and when I try to call the number on the website I get sent straight to voicemail. Is this a scam? Or just shitty customer service?