Phony home warranty letter leads to phishing call

A bbb report about a phishing scam that cost someone $0.0. Learn how to avoid falling victim.

Source: bbb | Scam Type: Phishing | Amount Lost: $0.0 | Date: April 09, 2026
I received the attached letter informing me that my property's home warranty was about to expire on 04/16/2026; however, the letter did not identify the name of the insurance company. Nevertheless, they stated the name of my first lender was indeed *** ******* Bank. I called them and the person who answered my call was Sands Tyler, located in MO, and said the name of the company was ****** Autmotive Group. Tyler asked me for a customer ID and it was someone from Florida. As you can see, the "signature" is Vicky Mercer, Program Director. So many scams and a terrible waste of time. I thought I had forgotten to pay my insurance and was forced to contact these scammers.

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1

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2

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3

Report suspicious emails to your email provider

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