Home Warranty Scam After Moving In

A reddit report about a phishing scam that cost someone $220.0. Learn how to avoid falling victim.

I just moved into my new house in October of last year, then I got a couple mails saying that 'response to this notice requested' opening says that my home warranty is about to expire and I have to contact them to get the warranty up to date. Sadly, and yes stupidly, I called them. I know what you're thinking by now. I called them and a guy answered with a perfect English accent, and they had all my information plus home information, everything was correct. Then they asked me if there was a problem at my home. I told them about the mail. He asked me to wait, then 3-4 minutes later he said that I was approved for a premium service package of 3 years with a monthly payment of $220 for 18 months only and a down payment of $290 today. The package included warranty from the AC to every small thing in the house. After talking and asking questions, he asked for my payment info. At first I told him that I wanted to call back later after discussing it with my partner, but he was like 'I won't promise that you will have the same approval if you call back' and kept telling me how good the plan was. So as if I was possessed, I agreed, paid, and signed up. After all the process he tells me that in 7-15 days the contract plus a booklet will arrive in the mailbox, also there is a 30 days waiting period... I checked that I got the payment confirmation from my bank: (paid to Merchant: HD USA Services.) But I didn't get the email confirmation, so I called back. This time it was a lady who answered, with the same perfect English accent. Then, after asking her about the email confirmation, she resends me the email, and I see that the company name is 'Home Defense USA.' One thing I can say is that after the first call, I started to feel insecure, so I started googling and 80% says that it was a scam and the rest say that it could be legit, but I already paid. I don't know who to trust. Does anyone know anything? What should I do? Should I wait until the booklet comes to my mailbox?

🛡️ How to Protect Yourself

1

Protect your banking information and use secure connections

2

Contact companies directly using official phone numbers

3

Always verify email senders and avoid clicking suspicious links

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