UPDATE: Thank you for all of the helpful comments and recommendations. Unfortunately I haven’t figured out the ‘why’ but the flight has been cancelled and I’ve initiated a credit lock with all 3 bureaus.
Hello, this is a weird one for me. I got an email late last night confirming the itinerary of a domestic Virgin Australian flight purchased under my name. Immediately I panicked thinking someone stole my CC info. I have never been to Australia.
Upon investigating I found that someone used my full name, email and phone number to book the flight. The weird part - they did NOT use my CC.
I even checked Experian to make sure a new card hadn’t been taken out in my name and was relieved to find none had.
I called the airline and they initially thought it was a mistake (someone with a similar name misspelt their name and email) but were eventually convinced once I told them the booker also used my phone number. The airline confirmed the name on the card used was not my name but wouldn’t share more than that.
They escalated the investigation but I’m sort of at a loss for what to do. No financial damage has been done but it’s such a weird situation.
Has anyone ever heard of this happening or experienced it themselves?
Any help would be appreciated!