I am writing to bring attention to a grave case of unethical sales practices and financial misconduct by the Infinity Learn sales team.
I was approached for a "Foundation Course" of 6th to 8th grade for JEE and NEET where I was explicitly told that the Bridge Course would be free of charge and that I could opt-out with a full refund if I chose not to continue. However, I have discovered that Infinity team has used my PAN and Aadhaar details to apply for a third-party loan in my name without my clear understanding or consent for a long-term financial commitment.
Specifically, I am reporting the following:
• False Promises: The sales representative assured me the course was refundable and the initial revision period was free. He assured that without a single question you will get a full refund if we cancel it before revision sessions of 45 days ends and assured it's recorded on call.
I also informed the support team, but they said we are not going to refund as our return policy is 7 days. When I asked for the video recording of the initial conversation, your team did not share it with me.
This 7-day return policy was not mentioned to me at all during the counselling call. No such refund policy email was received after course registration.
My son attended only a few revision sessions, not a single book received. Actual sessions yet to start on March 23rd 2026 for the 3-year foundation course.
• Unauthorized/Deceptive Loan: My KYC documents were used to trigger a loan agreement rather than a simple course registration.
• Lack of Transparency: The financial implications and the "no-refund" clauses of the loan were hidden from me during the sales pitch.
I also copied the CEO, but he did not help; rather he left the group chat when I told that there is a video call recording of what was promised during the call.
This company is doing unethical business to loot money from parents by giving false refund policy information. They have a refund policy as per website of 7 days but in the orientation call they will tell it's 45 days policy. During vacation time kids can attend free revision sessions and decide whether they want to continue or not.
Total amount scammed: 76418.00
Please don't take a decision in the orientation call to join their foundation course. Do your own research. It's not ethical business for sure.