I wanted to share my experience with Primo Jewells in case it helps someone make an informed decision.
I placed an order almost a month ago. When I first followed up, I was told it would take around 15 working days, which I was okay with. However, even after that timeline passed, there was no delivery.
When I reached out again, I was told it would arrive in 2 days. That didn't happen. After following up again, I was once again told “2 more days.” This pattern continued, with repeated assurances but no actual update or delivery. At one point, I was told that a tracking number would be shared “right away,” but I never received it. On another follow-up, I was told they were dealing with a personal emergency and would get back to me later with details, which I completely understand. However, even after giving additional time and reaching out again, I still didn't receive any concrete update or tracking information.
Overall, the experience has been quite frustrating mainly due to the lack of clear communication, changing timelines, and no delivery even after multiple follow-ups.
At this stage, I'm still waiting for either the product or a proper resolution. Just sharing this so others are aware and can decide accordingly before placing an order.
If anyone else has had a similar experience or managed to resolve it, I'd appreciate any suggestions.