I am an Iranian Canadian in Vancouver, Canada. My father is in Iran due to the war and stuck, but he was supposed to come back to Vancouver. He couldn't make it to Turkey due to the war, so I was trying to get them to either refund him or change the ticket dates.
I then was contacted by a person saying they were Turkish Airlines and they were refunding me. They made me download an app and said the money goes through this app, and since my father is in Iran and can't access anything, I assumed Turkish Airlines knows that and they did use the app for Iranians.
They said to enter codes to verify the account, but turns out they were taking money. They stole about 6000 dollars from me. I have been on the phone with the WorldEmit app representatives and they say they don't know who the money goes to, so they can't help. I called the RBC bank and at first the lady said you will be protected fully, then they said it's not disputable, then they said it is, then they said it is not. I've now filed a complaint with them regarding the yes no yes no thing, but I don't know if that'll do anything.
If you have any idea on what I can do, caught in between the app and the bank just saying go deal with it somewhere else, please let me know. My family is in Iran in an active war. I not only didn't manage to get them their money back, but lost money that I could have saved and used to help them.