I've been trying to pay a doctor's bill over the phone. I called the number on my referral sheet, clicked the billing extension. Billing says they've changed companies and transferred me to somewhere else.
The guy on the phone asks for my name, birthday, and card info. But he won't tell me what my bill costs. He says he takes the info down and someone in accounting bills it and sends me the receipt. That he doesn't have the bill info and cannot give it to me.
I've never paid a doctor's bill over the phone without the person telling me the price first, or without knowing what I'm paying for.
I asked, how can I pay the bill if I do not know how much it costs? I don't want to have my card in limbo and then randomly get overdrafted. He went silent and hung up on me. I called again, and got hung up on! I called the office for help and they just transferred me back to him where I got hung up on AGAIN!
I just want to pay my doctor bills :( but this felt sketchy.