I wanted to share this so others don’t make the same mistake I did.
I was trying to call Xfinity using the phone number listed on my bill, but I accidentally swapped the last two digits when dialing. The call still went through, and the people who answered made it sound like I had reached Xfinity customer service.
They told me they were an “authorized dealer” for DirecTV, but they never clearly stated the actual name of their company or that they were NOT Xfinity. They immediately began asking for personal information including my phone number, full name, date of birth, and even my Social Security number. They also tried to sell me services.
When I questioned why anyone would need a Social Security number just to discuss wireless internet or cable services, they kept giving vague answers and avoiding straight responses. The whole interaction felt very misleading and suspicious.
Please be careful and double-check the number you dial. Someone could easily think they are speaking with a legitimate provider in this situation.
The phone number I reached was just the number on my bill with the last two digits swapped — a simple accidental typo. Reddit won't let me post the actual number, which is silly, especially if you have dyslexia.
Always go directly to the official company website or your verified bill to confirm the correct customer service number before calling.